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character: Tony Hsieh
topic: Creating a Culture of Customer Service
grade: 12
subject: Business Studies
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character: Zappos Team
topic: Customer-Centric Business Practices
grade: 12
subject: Business Studies
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character: Customer Service Representatives
topic: Employee Empowerment in Service
grade: 12
subject: Business Studies
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character: Tony Hsieh
topic: Innovative Business Models
grade: 12
subject: Business Studies
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