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character: Tony Hsieh
topic: Creating a Company Culture that Connects with Customers
grade: 12
subject: Business Studies
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character: Zappos Employees
topic: Employee-Driven Customer Engagement
grade: 12
subject: Business Studies
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character: Tony Hsieh
topic: The Importance of Happiness in Business
grade: 12
subject: Business Studies
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character: Zappos Customer Service Team
topic: Impact of Company Culture on Customer Experience
grade: 12
subject: Business Studies
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