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character: Philip Crosby
topic: Quality Assurance Principles
grade: 12
subject: Business Studies
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character: Philip Crosby
topic: Total Quality Management (TQM)
grade: 12
subject: Business Studies
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character: Philip Crosby
topic: Cost of Quality
grade: 12
subject: Business Studies
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character: Philip Crosby
topic: Zero Defects Concept
grade: 12
subject: Business Studies
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