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character: Michael Brown
topic: Understanding Customer Relationship Management Systems
grade: 12
subject: Business Studies
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character: Jane Smith
topic: The Evolution of CRM in Business
grade: 12
subject: Business Studies
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character: John Doe
topic: Tools and Technologies for CRM
grade: 12
subject: Business Studies
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character: Emily Johnson
topic: The Impact of CRM on Customer Satisfaction
grade: 12
subject: Business Studies
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