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character: Jim Halpert
topic: Effective Communication in Customer Support
grade: 12
subject: Business Studies
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character: Dwight Schrute
topic: Conflict Resolution Strategies
grade: 12
subject: Business Studies
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character: Pam Beesly
topic: Customer Relationship Management
grade: 12
subject: Business Studies
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character: Michael Scott
topic: Leadership and Team Communication
grade: 12
subject: Business Studies
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