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character: Howard Schultz
topic: Building Brand Loyalty in Retail
grade: 12
subject: Business Studies
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character: Simon Sinek
topic: The Power of Why in Branding
grade: 12
subject: Business Studies
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character: Howard Schultz
topic: Starbucks' Customer Experience Strategy
grade: 12
subject: Business Studies
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character: Tony Hsieh
topic: Creating a Culture of Customer Service
grade: 12
subject: Business Studies
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