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character: Maria
topic: Customer Service Skills in Hospitality
grade: 11
subject: Foreign Language
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character: Sofia
topic: Effective Communication in Hotel Management
grade: 11
subject: Foreign Language
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character: Carlos
topic: Dealing with Customer Complaints in the Service Industry
grade: 11
subject: Foreign Language
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character: Luisa
topic: Building Rapport with International Guests
grade: 11
subject: Foreign Language
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