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character: Javier
topic: Resolving Customer Issues in the Hospitality Sector
grade: 11
subject: Foreign Language
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character: Ana
topic: Cultural Sensitivity in Customer Service
grade: 11
subject: Foreign Language
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character: Luis
topic: Effective Communication Strategies in Hospitality
grade: 11
subject: Foreign Language
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character: Maria
topic: Customer Feedback and Quality Improvement
grade: 11
subject: Foreign Language
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