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character: Carlos
topic: Language Barriers in Customer Service
grade: 11
subject: Foreign Language
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character: Maria
topic: Effective Communication Strategies
grade: 11
subject: Foreign Language
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character: David
topic: Cultural Sensitivity in Customer Interactions
grade: 11
subject: Foreign Language
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character: Sofia
topic: Resolving Misunderstandings in Service Settings
grade: 11
subject: Foreign Language
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