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character: Ana
topic: Cultural Sensitivity in Customer Service
grade: 11
subject: Foreign Language
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character: Carlos
topic: Effective Communication in Multicultural Teams
grade: 11
subject: Foreign Language
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character: Maria
topic: Understanding Cultural Differences in Customer Expectations
grade: 11
subject: Foreign Language
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character: Luis
topic: Building Trust in Diverse Customer Interactions
grade: 11
subject: Foreign Language
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