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Assessment
What is the first step in resolving a conflict?
Identifying the source of the conflict
Yelling to express your frustration
Avoiding the issue completely
Assigning blame to others
Which strategy encourages cooperation between conflicting parties?
Compromise
Competition
Withdrawal
Aggression
What is an effective way to communicate during a conflict?
Using 'I' statements to express feelings
Interrupting the other party to assert your point
Making sweeping generalizations about the other party
Raising your voice to gain attention
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