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Assessment
What is the first step in resolving a conflict?
Identifying the source of the conflict
Ignoring the problem
Assigning blame
Escalating the situation
Which of the following is a key communication skill in conflict resolution?
Active listening
Interrupting frequently
Speaking loudly
Using sarcasm
What approach can help to find a compromise in conflict resolution?
Collaboration between all parties
Competition to win the argument
Avoidance of the issue
Dominating the conversation
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