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Assessment
What is the most effective communication strategy during a personal crisis?
Active listening
Ignoring the issue
Airing grievances publicly
Making assumptions about feelings
Which of the following behaviors can help rebuild trust after a crisis?
Consistency in actions
Blaming others
Withholding information
Over-explaining decisions
What role does empathy play in resolving interpersonal conflicts during a crisis?
It helps to validate feelings.
It makes the situation worse.
It encourages one-sided perspectives.
It is irrelevant to conflict resolution.
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