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Assessment
What is the primary goal of conflict resolution?
To eliminate all disagreements between parties
To improve relationships and find a mutually acceptable solution
To punish the party that initiated the conflict
To avoid future interactions between the conflicting parties
Which of the following is a common method used in conflict resolution?
Ignoring the issue
Negotiation
Escalation
Threatening to walk away
What is an effective step in resolving a conflict?
Choosing sides
Active listening
Making assumptions
Avoiding the topic altogether
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