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Assessment
What is the first step in effective conflict resolution?
Identifying the issue
Taking sides
Ignoring the problem
Making assumptions about intentions
One effective strategy for resolving conflicts is to:
Yell to express your frustration
Listen actively to all parties involved
Assign blame to one party
Avoid discussing the issue
Which approach is considered the most constructive way to resolve a conflict?
Collaboration between the parties involved
Avoiding each other until things cool down
Compromising to satisfy everyone equally
Confronting the issue aggressively
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