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Assessment
What is the first step in resolving a conflict?
Identify the issue
Choose a side
Ignore the problem
Talk to a third party
What is an effective way to communicate during conflict resolution?
Use accusatory language
Listen actively and empathetically
Raise your voice to assert authority
Change the subject to avoid confrontation
Which of the following is a positive outcome of conflict resolution?
Increased misunderstanding
Stronger relationships among team members
Avoiding future conflicts at all costs
Establishing a winner and a loser in the dispute
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