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Assessment
What is the first step in resolving a conflict?
Identify the issue
Choose a side
Ignore the problem
Confront the person aggressively
Which of the following is a positive approach to conflict resolution?
Compromise
Avoiding communication
Blaming the other party
Yelling to assert dominance
What is an effective way to communicate during a conflict?
Use 'I' statements
Interrupt frequently
Generalize the issues
Be sarcastic
Submit