Home
Search
Create
Library
Topics
Student
Teacher
Admin
Map
Sign in for more features
YourStory
Home
Search
Create
Library
Topics
Student
Teacher
Sign in
Feedback
Contact Us!
Assessment
What is the first step in resolving a conflict?
Identifying the issue
Taking a side
Ignoring the problem
Escalating to a manager
Which technique is most effective for active listening during a conflict?
Nodding occasionally
Interrupting to clarify points
Restating what the other person has said
Avoiding eye contact
What approach should be avoided when negotiating a solution to a conflict?
Compromise
Win-lose mentality
Collaboration
Listening openly
Submit