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Assessment
What is the first step in resolving conflicts effectively within a team?
Identify the source of the conflict
Ignore the conflict
Take sides with one party
Discuss it outside the team
Which technique is useful for facilitating open communication during a conflict resolution process?
Active listening
Interrupting the other party
Avoiding eye contact
Using aggressive language
What is a long-term benefit of effectively resolving conflicts in a team?
Increased team cohesion
Heightened misunderstandings
Frequent absenteeism
Decreased productivity
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