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Assessment
What is the primary goal of building empathy in conversations?
To persuade the other person to agree with you
To understand the other person's feelings and perspective
To win a debate or argument
To give unsolicited advice
Which of the following techniques is effective in demonstrating empathy during a conversation?
Interrupting to share your own experiences
Listening actively without judgment
Changing the subject to lighten the mood
Offering quick solutions to their problems
What is a common barrier to effective empathetic communication?
Being open-minded
Personal biases and assumptions
Expressing genuine curiosity
Using body language effectively
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