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Assessment
What is the primary goal of a crisis response plan?
To minimize the impact of a crisis on an organization
To provide a detailed handbook for employees
To eliminate all potential risks
To ensure all employees are trained in crisis management
Which element is essential in a crisis response plan?
Ignoring social media
Identification of key stakeholders
A single point of contact
Standardized responses for all situations
What is a critical step after a crisis has been resolved?
Publicly blaming the departments involved
Conducting a post-crisis evaluation
Immediately launching a new campaign
Dismissing all employees who made mistakes
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