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Assessment
What is the first step in conflict resolution?
Identify the conflict
Seek a compromise
Avoid the conflict
Immediate escalation
Which of the following is an effective way to communicate during a conflict?
Yelling to express your feelings
Active listening
Interrupting to make your point
Using accusatory language
What role does empathy play in conflict resolution?
It creates distance from the other party.
It helps to validate the other person's feelings.
It allows you to ignore the other party's concerns.
It encourages one-sided communication.
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