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Assessment
What is the first step in resolving a conflict according to effective communication strategies?
Listen actively to all parties involved
Make accusations against the other party
Take sides quickly
Ignore the problem
Which technique is essential for finding a compromise during a conflict?
Avoiding discussion
Identifying common interests
Sticking to your original position
Making threats
What is an effective way to express your feelings during a conflict without escalating it?
Yelling to get your point across
Using 'I' statements
Blaming the other party
Dismissing the other person's feelings
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