YourStory | First-Person K12 Education

What is the first step in resolving a conflict effectively?

Identify the underlying interestsAssign blame to the parties involvedIgnore the issue and let it resolve itselfChoose a leader to make decisions unilaterally

Which technique is effective in ensuring all parties feel heard during a conflict?

Active listeningMonologuingInterruptionDeflection

What approach should be taken to reach a collaborative resolution in conflicts?

Compromise where both sides give up somethingWin-lose mentalityAvoiding the issueForceful negotiation

Assessment

What is the first step in resolving a conflict effectively?

Which technique is effective in ensuring all parties feel heard during a conflict?

What approach should be taken to reach a collaborative resolution in conflicts?